Heather McLaughlin BA [Hons] MBA MCMI

Manager of Europe Direct, a European Commission Information Network liaising with over 700 partner offices throughout Europe and eManagement, virtual office support. Responsible for developing study vists to share expertise between regions. Travelled and worked extensively throughout Europe, Asia, Middle East providing considerable intercultural experience and insight into the need to adapt and respond to an increasingly multi cultural society.

Specialised in intercultural communication as part of Masters Degree in Business Administration. Member of SIETAR, one of the largest networks for professionals working in the field of intercultural communication and professional member of the Chartered Management Institute.

Significant experience in the development and delivery of accredited and tailor made training programmes. OCR/RSA Dilpoma in Teacher/ Training, accredited OCR/ RSA Assessor and experienced in diversity training, training the trainer in intercultural awareness, conflict management and facilitation.