Culture is like an iceberg!

Above the surface are the visible aspects of culture which are easy to see such as language, food, greetings, dress & music. Because we see them we can react to them.

The biggest part of culture is hidden below the surface, the invisible rules and values that define each culture.

Difficulties arise when the rules of one culture are applied to interpret the behavior of another with a different set of cultural rules.

Misinterpretation = Misunderstanding